Refund policy

Returns & Refunds

We want you and your little one to love everything you order. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from delivery to request a return. Items must be unused, unwashed, and in their original packaging with tags attached.

Non-Returnable Items

For health and safety reasons, we can't accept returns on opened skincare, bath, and bodycare products, or on items marked final sale. Defective or damaged items are always eligible for replacement or refund.

How to Start a Return

Email us at shopbornsoftco@gmail.com with your order number and the reason for your return. We'll send you a return authorization and instructions. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you and issue your refund to the original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at shopbornsoftco@gmail.com.

Damages & Issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.